Terms and Conditions

The Genebase website is an internet service (Genebase). 'You' refers to any user of Genebase products or services or any minor that you allow to use or gain access to the Genebase website and Genebase services. By using Genebase services, this means that you agree to be bound by the Terms and Conditions described in this agreement.

DNA Testing Services

These Terms and Conditions are applicable for users who proceed with DNA testing.

a. The company reserves the right to refuse any service to a customer. In such an event, the customer will be provided with a refund for any payment made for the refused service.

b. All pricing is in US dollars.

c. Payment must be made in full before the results of the DNA test are posted to Genebase or released to the Customer.

d. The cost of the testing is set at the time of the order. Additional testing at a later date will be at the current rate on the date of the additional order.

e. By submitting a sample to Genebase for analysis, the customer warrants that it has the right to take and submit such samples to Genebase for DNA testing and that it provides Genebase with authorization to conduct the DNA testing on the samples. By submitting a sample to Genebase, you warrant that either you are the owner of the sample or have full authority by the owner of the sample to submit the sample to Genebase for testing. Minors must have approval and consent from their legal guardian.

f. By submitting the sample, the customer agrees that it has complied with Genebase's sample collection instructions. If the customer does not comply with the sample collection instructions and a retest is required because of blatant non-compliance, the customer may be required to pay an additional fee if more samples need to be collected for a retest.

g. In the event that a sample is lost or damaged or if a report cannot be generated from a sample which was properly collected, Genebase will replace the kit at no charge and conduct the test on the replacement kit. The Customer does not have a right to cancel the test or demand a refund because of a request by Genebase for recollection of the sample. Genebase is not liable for any loss or damage of any kind whatsoever arising from failure to submit the sample according to Genebase instructions or incorrect, incomplete or false information submitted with or for a sample for testing.

h. Genebase is not liable for any loss or damage of any kind whatsoever resulting from opinions given by Genebase in response to questions given to Genebase.

Refund Policy for DNA Tests

New Test Kits - If the DNA test is cancelled before the kit has been shipped out, a refund can be given, less an administration fee of $35. If the DNA testing services are cancelled after the testing kits have been shipped out a 50% refund will be applied to the unused kit, minus the shipping fee. All requests for refund must be applied for within 30 days of the initial order. After 30 days, the entire cost of the test is non-refundable. All refund requests must be accompanied by the Refund Request Form. Click here to download the Refund Request Form.

Upgrade Tests (additional testing using existing samples on file) - Upgrade testing begins immediately using the samples remaining on file once the order is placed, so upgrade tests are non-refundable.

Click here to download the Refund Request Form. If you have any questions, please contact us at support@genebase.com.

Limit of Liability and Liability Disclaimer

You are responsible for making the decision to upload your personal information to the Genebase website. Once you upload your information to Genebase's public database, it becomes accessible by all persons accessing Genebase or DNA Reunion for comparison. Genebase will not have any liability or obligation in connection with the publishing of any information by you.

Genebase is a distributor of submissions and is not a publisher of the submissions. If any of the submissions are inaccurate, misleading, or deceptive, Genebase does not endorse them and shall not be held responsible for the reliability or accuracy of the submissions of users. The sole remedy if you are dissatisfied with any part of Genebase is to discontinue using the Genebase site.

Genebase Users

You may select your own username and password for your Genebase accounts. However, Genebase reserves the right to reject a username that is already used by someone else, that belongs to someone else, that violates the rights of someone else, that is vulgar or offensive, or that Genebase finds objectionable at our sole discretion.

Content Submitted to Genebase

When entering information into the Genebase database, you agree to provide true, accurate and complete information. You agree that if any information you provide is false or misleading, Genebase reserves the right to terminate your use of Genebase and/or delete all content that you have submitted and remove you from the Genebase site.

Genebase offers User Sites, Surname Project Sites, Groups, associated forums, GeneMail, and other features which allow users to post, distribute and send content. Genebase does not have an obligation to pre-screen content posted by users and Genebase is not responsible for or obligated to monitor or edit such content. However, Genebase shall have the right to remove content which is in violation of Genebase Terms and Conditions, which Genebase has received complaints about, or that Genebase finds objectionable for whatever reason without notice to you.

All submissions made by users to Genebase are the responsibility the user who contributed the submission. Genebase is not responsible for any inaccuracies of the submissions or submissions which contain misleading or deceptive information and Genebase does not endorse or shall be held responsible for any injury, loss, or damage which occurs as a result of such submissions. You must bear all of the risks associated with the use of any content from Genebase.

Any user who chooses to make any personally identifiable or other information publicly available in Genebase does so at his/her own risk.

All information that you post through your control panel or through the administrator control panels, unless otherwise specified, will be displayed at your public Genebase website and is available for others to view and to compare markers. In order to do this, by submitting your information to Genebase or allowing your information to be posted on Genebase, you grant Genebase a worldwide royalty free, irrevocable, non-exclusive and unrestricted license to transmit, distribute, archive and display any such information. You agree that you will not receive any compensation, monetary or otherwise for submissions that you have contributed to Genebase. You maintain the ownership rights to your own information and you are free to remove any or all of your information from the Genebase database when you choose to do so.

We do not endorse nor are we responsible for any communications between users and to users of Genebase.

You are responsible for maintaining the confidentiality of your password and you are responsible for all activities under your username and password. To maintain your privacy, you agree to logout from your account at the end of each session. Genebase is not responsible for any losses or consequences arising from your failure to comply with these terms and conditions.

Genebase users may provide links to other sites. Genebase does not endorse and is not responsible or liable for any content, products or services available from such sites and links.

Rules for Conduct

You must agree not to use Genebase's products and services to:

A. Post, transmit, or display anything that is illegal, threatening, harmful, abusive, harassing, invasive of another's privacy, degrading, defamatory, vulgar, hateful, libellous, fraudulent, obscene, pornographic or otherwise objectionable.

B. Post, transmit, or display content which is protected by copyright or trademark or that does not belong to you and that you do not have authorization of the owner of the copyright or trademark to use.

C. Post, transmit, upload, or display content which contains proprietary or confidential information that you do not have a right to transmit.

D. Use the sites for any illegal activity or provide material which promotes or teaches illegal activity.

E. Post or transmit material which violates the privacy or rights of others.

F. Impersonate any person or entity or falsely misrepresent your affiliation with any person or entity or falsely claim an endorsement that you do not have.

G. Post, transmit or make available unsolicited or unauthorized advertising, promotional materials, junk mail, chain letters or any other form of solicitation.

H. Reproduce, copy or sell any portion of Genebase or Genebase database contents.

I. Stalk or harass others.

J. Systematically download contents and data of the Genebase database to make or populate another database or for a commercial purpose.

Limitations of Liability and Disclaimer

Genebase is not liable in any way for any damages, costs or expenses incurred for any reason in connection with the use of Genebase products or services, or in connection with the DNA tests, or the use and disclosure of the test results or other personal information. In respect to direct loss, Genebase's total liability for any and all claims, whether arising from Genebase's negligence or otherwise, shall not exceed the price of the amount paid, if any, directly to Genebase for its service.


You agree to indemnify and hold harmless Genebase and its affiliated companies and their directors and employees from and against all claims, losses, costs arising out of your activities in connection with your use of the site, your violation of the Terms and Conditions for using this site, and any content that you post or make available on Genebase sites including but not limited to any violations of copyright or trademark or the rights of any party.

You are not permitted to copy or distribute materials presented to you on the Genebase site, including but not limited to logos and text. Genebase, GeneGroup, GeneMail, and any associated logos are Trademarks and service marks of Genebase.

This site and services associated with this site are provided by Genebase and without any representations or warranties of any kind regarding the operation of this site and the content contained in this site. Genebase makes no representations concerning the suitability, reliability or accuracy of the contents of its site, the contents posted by users to the site, or the service provides. In no case will Genebase be liable for any damages of any kind arising from the use of this site, including direct, indirect, punitive damages, even if advised of the possibility thereof. Genebase and its affiliated companies disclaim all warranties with respect to the site and any content contained thereon, the submissions and any responsibility to archive or maintain such submissions.

Genebase reserves the right, at its sole discretion to terminate your use of Genebase site and services for any reason, including a belief by Genebase that you have violated these Terms and Conditions. Genebase is not liable to you or to any third party for any termination of your services and/or deletion of your content from the Genebase site.

Governing Law & Jurisdiction

The Agreement shall be governed by the laws of British Columbia, Canada. You agree to the exclusive jurisdiction of the Canadian courts.

Modifications to the Agreement and the Service

Genebase reserves the right at its sole discretion to modify the site, these disclaimers, this agreement, and the terms and conditions of this agreement at any time. Any changes to this agreement will be reflected in this section of the Genebase website. If you continue to use Genebase services after a change is posted to the Terms and Conditions section of the Genebase website, this means that you have accepted and are bound by the changes.